Privacy Statement

How and why we collect information

In the course of providing our services, we collect personal information in a variety of ways.
For example, we collect information when you:

become a client or debtor of U SELL REAL ESTATE

make an inquiry about our services,

ask to be placed on one of our mailing lists,

apply for employment with U SELL REAL ESTATE, or visit our web site.

Information provided by you

You provide most of the personal information directly to us and for a specific purpose. For example, when you are a prospective purchaser or seller of real estate or request to be placed on a mailing list, we collect your contact details so that we can provide you with the information or advice you need.

When you apply for employment with U SELL REAL ESTATE, we collect information about your qualifications and we may ask you to undertake certain tests as part of our recruitment process.

Information provided by third parties

Our staff may pass on your contact details so that we can send you product or property information or ask you if you wish to be placed on one of our mailing lists. Likewise, for marketing purposes, we may access various databases in the public domain and obtain referrals from our existing clients.

Sensitive Information

We do not collect sensitive information such as your race, religion, beliefs or sexual preference, except where you have consented or where we are permitted or required by law to do so.

How we use the information we collect

We use personal information primarily for the purpose for which it was collected. Because most of our information is collected from you directly, you will normally be aware of the purpose of the collection.

Use of the information for a secondary purpose

We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reason for collection. We will only do this in the following circumstances:

where you have consented,  where the secondary purpose is directly related to the primary purpose, and you would reasonably expect us to use or disclose the information in such a way, or

where we are permitted or required by law, or it is in the interests of public safety to do so.

We may also use your contact details to send you pamphlets and information about similar services that we provide. You are always provided with the opportunity to notify us that you do not wish to receive this material.

Disclosure of the information we collect

We will not disclose information we collect about you to any third parties without your prior consent. Similarly, we will not sell any information we collect about you.

How we protect our information collection

We will take all reasonable steps to ensure the security of all personal information we collect. This involves protecting it from misuse and loss, as well as from modification and disclosure.

The electronic databases that hold information as well as our internal systems are designed to restrict access to only those people who require specific information.

In addition, your personal information is only kept while it is required for the purpose for which it was collected or for a permitted secondary purpose.

Your ability to access and correct information

We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is accurate, complete and up-to-date.

If you wish to access the information we hold about you, you are welcome to contact us and we will respond to your request within 30 days. A handling fee may be payable so that we can obtain the information you require.

Correcting information

You can also request that information about you be corrected or deleted. This is part of our commitment to take all reasonable steps to ensure that the information we hold is accurate, complete and up-to-date.

Right to refuse access or correction

We reserve our right to refuse your request for access or correction if, for example, we consider your request to be frivolous or vexatious, or if we are legally entitled to do so.

If we refuse your request, we will give you our reasons. If we refuse your request to correct information we hold about you, we will give you the opportunity to post a statement of your claim where we hold your personal information.

Updating our privacy statement

As U SELL REAL ESTATE grows and changes, we may revise our privacy statement. We will keep you updated on these changes by posting new versions of our policy on our web site. By providing your personal information to us or by using our web site, you are indicating your acceptance of our current policy.

Contacting us

If you have any questions about our privacy statement, please contact our office admin@usellrealestate.com.au or by mail to:

The Privacy Officer
U SELL REAL ESTATE
Suite 44/ 296 Bay Road
Cheltenham
VIC 3192